BIG APP ON CAMPUS

The app that does it all.

Mobile Pay & On Your Way

No lines, no fuss, no hassle, whether you’re using your meal plan, flexible subscription or your campus card.

Real Earnings Real Rewards

With every order you receive points that can be used for discounts and rewards.

Easy Ordering | Quick Pick Up | Delivery

Place your to-go order in Bite, then drop in to get your meal. You’ll be in and out in no time.

What’s To Eat & Where to Find It

See what’s at the dining hall, deli, or coffee shop. If it’s on campus, it’s in Bite.

Get The Facts & Find Your Favorites

Complete transparency about what’s in your food. Search for vegetarian and vegan dishes, flag allergens and more.

Claim A Spot Or Beat The Rush

Make a reservation for a time and table or see how busy the café is so you can avoid a crowd.

Bite for Different Audiences

To best serve the needs of our broad client and guest base, different versions of Bite are available. Download Bite, select your location, and discover your cafe’s menu, nutritional information and more.

Terms and Conditions of Use

LAST REVISED 02/21/17

Terms of Use

These Terms and Conditions of Use (“Terms”) apply to any website, mobile application, widget, or other online service owned or controlled by Sodexo, Inc. or its affiliates or subsidiaries (“Sodexo”) and that posts a link to these Terms (“Site”). PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE SITE, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. You acknowledge that you have read, understood and agree to be bound by these Terms by accessing and using the site.

YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOUR PERMISSION TO ACCESS OR USE THE SITE IS AUTOMATICALLY AND IMMEDIATELY REVOKED.

These Terms may be revised or updated from time to time. Please check these Terms regularly for updates. You can determine when the Terms were last revised by referring to the “Last Revised” legend above. Any changes in these Terms become effective upon posting and will apply to use of the site as of the “Last Revised” date. Each time you access, use or browse the site, you signify your acceptance of the then-current Terms.

Programs and Promotions

There may be times when we offer features, special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions (collectively, "Promotions") that have their own terms and conditions that apply in addition to these Terms (“Additional Terms”). In those cases, unless otherwise stated in the Additional Terms, the Additional Terms specific to the Promotion will govern and control if and to the extent there is a conflict with these Terms.

Permitted Users of Site

YOU MUST BE AT LEAST 13 YEARS OF AGE TO ACCESS AND USE THE SITE. The site is directed to persons 18 years of age or older. If you are between the ages of 13 and 18, you may only use the site under the supervision of a parent or legal guardian who agrees to be bound by these Terms, and you may not submit any personal information to the site.

Restrictions on Use

You may download, reproduce and retransmit material displayed on the site for non-commercial, personal use. If you do so, you agree that Sodexo retains all copyright and other proprietary notices contained on the materials. You may not use, distribute, modify, transmit, or post the content of the site for public or commercial purposes, including any text, images, audio, or video without Sodexo’s written permission.

Privacy Policy

Please review the Privacy Policya for the site to understand how Sodexo collects, uses and shares information, including personally identifiable information, from its users. By using the site, you consent to all actions that we take with respect to your data that is consistent with our Privacy Policy.

Trademarks and Copyrights

The site and its content are owned by Sodexo or its affiliates or agents or used by Sodexo under permission, and are protected by United States copyright laws and international treaty provisions. All content, trademarks, services marks, trade names, logos, and icons (“Materials”) are proprietary to Sodexo or its affiliates or agents, or used by Sodexo under permission, and may not be used without the written permission of Sodexo or such third party that may own the Material displayed on the site. Your use of the Materials displayed on the site, except as provided herein, is strictly prohibited. Sodexo respects the intellectual property rights of others and we ask that you do the same. Please see our Copyright Policy, linked here: http://www.sodexousa.com/home/copyright-policy.html

Your Indemnity of Sodexo

You agree to indemnify, defend and hold Sodexo harmless from any loss, liability, claim, demand, costs, investigations, liabilities, judgments, settlements and expenses, including attorneys’ fees, that directly or indirectly arise from or are otherwise directly or indirectly related to: (a) any content or materials you use, distribute, modify, transmit, or post to the site; (b) your use of the site or activities in connection with the site; (c) your violation of these Terms; (d) your violation of any laws, or rights of Sodexo or any third party; (e) information or material transmitted through your computer that infringes, violates or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy or other right of any person or defames any person; or (f) Sodexo’s use of your information or content as permitted under these Terms or the Privacy Policy.

Modifications to Site

Sodexo reserves the right to modify, suspend or discontinue the Site, or any portion thereof, at any time, with or without notice. You agree that Sodexo shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.

Registration to Use the site

In order to use certain features on the Site, you may be required to register by providing your email address, creating a password and entering information about yourself in order to establish your user profile. Each time you use your password or identification, you will be deemed to be authorized to access and use the site in a manner consistent with these Terms. Sodexo has no obligation to independently investigate the authorization or source of any such access or use of the site.

Responsibility for Use of Site

YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THE SITE BY ANYONE USING YOUR PASSWORD AND IDENTIFICATION WHETHER OR NOT SUCH ACCESS TO AND USE OF THE SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS, TRANSMISSIONS OF INFORMATION AND ALL OTHER ACTIONS, INCLUDING, WITHOUT LIMITATION, FINANCIAL OBLIGATIONS.

E-mail Communications

E-mail submissions over the Internet may not be secure. Please consider this fact before e-mailing any information. With respect to any communications you make to Sodexo, including but not limited to questions, comments, suggestions, feedback, and the like (“Content”), you (i) understand and agree that Sodexo reserves the right to respond or not respond, in its discretion, to any questions submitted by you; (ii) understand and agree that such Content will be deemed non-confidential; (iii) agree not to submit Content that is infringing or that contains any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with or otherwise adversely affect the operation of another’s computer, or surreptitiously intercept or expropriate any system, data or personal information; and (iv) grant to Sodexo the unrestricted and irrevocable right to use, copy, modify, publish, perform, transmit and display such Content via any media, and waive any moral rights you may have in such Content. Sodexo shall be free to use such Content, including any ideas, concepts, know-how, or techniques contained in such Content, for any reason whatsoever.

When you create an Account and provide your email address, we will periodically send you administrative e-mails, free newsletters, and e-mails that directly promote the use of our Site or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you administrative emails, including notices of any updates to our Terms or Privacy Policy. If you wish to opt out of administrative emails, you must delete your account entirely and cease use of the service.

Mobile Apps

In order to use or access the site via a mobile application ("Mobile App") you must have a compatible mobile device. Sodexo does not warrant that the Mobile App will be compatible with your mobile device. You may incur additional charges from your wireless provider for these services. You agree that you are solely responsible for any such charges. You agree that your access to the Mobile App shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service.

The Mobile App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances updates and/or new versions may reduce or remove features and functionality in prior versions of the Mobile App.

Offers and Promotions

From time to time, special offers such as digital coupons or other discounts (“Offers”) may be available to those who download our Mobile Apps and sign-up for an online services account. Sodexo’s online services (“Sodexo On Line accounts”) are limited to one individual per account. Offers are valid only at participating Sodexo locations. To sign up for a Sodexo On Line account, download the applicable Mobile App to your mobile Android or iPhone® device and follow the prompts to access account sign-up and/or sign-in page in the Mobile App. You will be required to provide the requested information, including, but not limited to, user name, password, name, and e-mail address. Sodexo may periodically request additional information to help us get to know you better. You agree to provide true and accurate information and to ensure that information provided by you is up-to-date and accurate. Communications with you will be made using contact information most recently provided by you. Sodexo is not responsible for your inability to receive or redeem Offers or other loss arising from your failure to provide and maintain accurate contact information. Some Offers may require that you have location settings enabled for them to be distributed to your Mobile App. Please note that Sodexo may be unable to send these Offers to you if you have turned off your notifications or location settings in the Mobile App, or if you have elected not to receive email communications from Sodexo, or if you have poor network connectivity. Offers may have certain restrictions including expiration dates and short, time-limited redemption periods. Offers are personal to you and may not be copied or transferred. You may be required to present your applicable Mobile App at the participating Sodexo locations in order to redeem an Offer. Read each Offer carefully for specific details, limitations and restrictions. For free drink or food Offers, some restrictions apply and items are subject to availability at participating Sodexo locations. All Offers must be redeemed prior to the stated expiration date to be valid. It is your responsibility to check your On Line Service account periodically for Offers and use the Offers prior to the stated expiration date. Sodexo is under no obligation to provide you with any particular number of Offer opportunities. Sodexo reserves the right to limit enrollment at any time. Offers have no cash value and are not redeemable for cash, gift certificates or gift cards. Offers are promotional in nature and do not constitute property of any Sodexo On Line Services account holder.

Third Party Information

Links to third party websites which are not operated by Sodexo are included as a convenience to you. Sodexo makes no representation regarding the content or accuracy of any third party website which you may access through this Site. Sodexo is not responsible for the content found on other websites, which is linked from this page. The existence of these links on the site does not imply endorsement, recommendation or sponsorship for any linked website or the services, products or advice described on the site. The views, opinions, statements, offers or other information or content expressed therein are those of the respective author(s) or distributor(s), and not Sodexo.

Linking to the Sodexo Site

Unless otherwise set forth in a written agreement between you and Sodexo, you must adhere to Sodexo’s linking policy as follows: (i) any link to the site must be a text only link clearly marked “Sodexo Site”, (ii) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with Sodexo’s names and trademarks, (iii) the link must “point” to the URL home page (index, main, or other) and not to other pages within the site, (iv) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with Sodexo, (v) when selected by a user, the link must display the site on full-screen and not within a “frame” on the linking website, and (vi) Sodexo reserves the right to revoke its consent to the link at any time and in its sole discretion.

Disclaimer of Warranties

ALL CONTENT ON THE SITE IS PROVIDED TO YOU ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. Sodexo makes no warranty as to the accuracy, completeness, currency, or reliability of any content available through the site. You are responsible for verifying any information before relying on it. Use of the site and the content available on the site is at your sole risk. Sodexo makes no representations or warranties that use of the site will be uninterrupted or error-free. You are responsible for taking all necessary precautions to ensure that any content you may obtain from the site is free of viruses. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

Limitation of Liability

Your use of the site or any content on the site is at your own risk. Sodexo specifically disclaims any liability, whether based in contract, tort, negligence, strict liability or otherwise, for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the site, even if Sodexo has been advised of the possibility of such damages, including but not limited to reliance by any party on any content obtained through the use of the site, or that arises in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, interruptions in telecommunications connections to the site or viruses, whether caused in whole or in part by negligence, acts of God, telecommunications failure, theft or destruction of, or unauthorized access to the site, or related information or programs. Some states do not allow the limitation of liability, so the foregoing limitation may not apply to you.

Violations and Additional Policies

Sodexo reserves the right to seek all remedies available at law and in equity for violations of the rules and regulations set forth in the site, including the right to block access from a particular Internet address to the site.

Governing Law

These terms and conditions shall be governed and construed in accordance with the laws of the State of Maryland USA, without regard to conflict-of-laws provisions. Sodexo makes no representation that the information in the site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. These Terms and any Additional Terms incorporated herein by reference constitute the entire agreement between Sodexo and you with respect to the site. If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any cause of action you may have arising out of or relating in any way to the site must be commenced within one (1) year after the claim or cause of action arises.

International Users and Choice of Law

Sodexo, Inc. is based in Gaithersburg, Maryland in the United States of America. The information provided through the site and the site itself are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Sodexo controls and operates the site from offices located in the United States and makes no representations or warranties that the use of the site is appropriate for use or access in other locations. Anyone using the site from other locations does so on their own initiative and is responsible for compliance with United States’ and local laws regarding online conduct and acceptable content, if and to the extent such laws apply. We reserve the right to limit the availability of the site or any portion of the site, to any person, geographic area, or jurisdiction, at any time and in our sole and absolute discretion, and to limit the quantities of any content, program, product, service or other feature that we provide. Software related to or made available by the site may be subject to United States export controls. Thus, no software from the site may be downloaded, exported or re-exported: (a) into (or to a national or resident of) Cuba, North Korea, Iran, Syria or any other country to which the United States has embargoed goods; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading any software related to the site, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.

Questions

If you have any questions about these Terms, please contact us here.

SODEXO PRIVACY STATEMENT

(Last updated January 6, 2017)

Thank you for visiting Sodexo online. At Sodexo, we recognize the importance of protecting your privacy. Sodexo adheres to the policies and practices described in this Privacy Statement for the treatment, use and protection of the information provided to us by visitors to this web site and mobile applications (the “Site”). By interacting with Sodexo through our websites and mobile applications, you consent to the use of information that is collected or submitted as described in this privacy policy. We may make changes or add to this Privacy Statement, so we encourage you to review it periodically.

INFORMATION COLLECTED

The Site and its third-party service providers collect information about you from a variety of sources, including information you provide directly to us and information we collect about you when you interact with us. For example, we and our third-party service providers collect information both directly and indirectly from you when you:

We may combine any of the information collected about you for the purposes described in this Privacy Statement.

CALIFORNIA’S DO NOT TRACK NOTICE

Sodexo does not support Do Not Track browser settings and does not currently participate in any Do Not Track frameworks that would allow any of our sites to respond to signals or other mechanisms from you regarding the collection of your personal information. However, our sites do not track any personally identifiable information on our sites unless you intentionally provide it to us (such as when you create an account, request customer service or make a purchase).

PERSONALLY IDENTIFIABLE INFORMATION

Personally identifiable information is information that allows you to be identified or contacted individually. We collect personally identifiable information you provide when you place an order, send us an email or otherwise contact us through the Site.

This information may include:

USE OF PERSONALLY IDENTIFIABLE INFORMATION

We use personal information as described above to operate, administer and improve the Site, deliver the services or carry out the transactions you have requested, improve our services, provide you with more effective customer service, perform research and analysis aimed at improving our products, services and technologies, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, accomplish the billing function, display content and advertising that are customized to your interests and preferences, and comply with government regulations. We also use personal information about you to communicate with you about the Site, transactions with you, and additional products and services you may find of value. To do all of this, we combine personal and non-personal information, collected online and offline, including information from third party sources.

INFORMATION SHARING AND DISCLOSURE

We may disclose personal information about you to any of our affiliated companies for the purposes described above. We may also disclose certain information about orders placed through this site to the establishment that has contracted with Sodexo to offer this online ordering service to you. Sodexo and its affiliated companies will not disclose personal information covered by this Privacy Statement to others except to provide products or services you’ve requested, or to third-party vendors who assist us by providing services related to your use of the Site and Sodexo’s business. We may partner with third parties to provide advertisements to visitors through the Site. These third parties are only provided the information necessary to perform their services and are only permitted to use such information for the provision of such services. We may also aggregate general statistics that we gather about visitors, sales, traffic patterns, and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information that identifies individuals.

SODEXO’S PRIVACY STATEMENT REGARDING CHILDREN

Our websites and mobile services are intended for a general audience and are not directed to children under the age of 13. Please contact us if you believe that we may have collected information from your child and we will work to delete it.

OPT OUT

When you create an Account and provide your email address, we will periodically send you administrative e-mails, free newsletters, and e-mails that directly promote the use of our Site or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you administrative emails, including notices of any updates to our Terms or Privacy Statement. If you wish to opt out of administrative emails, you must delete your account entirely and cease use of the service.

USER GENERATED CONTENT

Sodexo online services may allow users to post messages and submit their own content (e.g., stories, comments, blogs, postings, etc.), which may include personal information. You are responsible for all actions resulting from any information, including personal information, which you post on Sodexo Online. Please remember that any information you post becomes public information, is not subject to this Privacy Statement, and Sodexo is not responsible for the results of such postings.

COMPLIANCE WITH LAW AND LEGAL REQUESTS

Sodexo may disclose personal information about you as required by law. In addition, Sodexo may disclose personal information about you in the unlikely event Sodexo deems release necessary to protect Sodexo legal rights or to protect the personal safety of users of the Site or members of the public.

BUSINESS TRANSFERS

In the event that all or a portion of Sodexo, or substantially all the assets of Sodexo, is sold to another business entity, personally identifiable information collected from the Site will likely be among the assets transferred to such business entity.

AGGREGATED INFORMATION AND CLICK-STREAM DATA

Sodexo may make anonymous your personal information by cleansing it of any information which might allow you to be identified or contacted, and combine this non-personal information with that of other visitors to the Site. Sodexo may use this non-personal information for internal business purposes, such as analysis and planning by Sodexo’s marketing and customer service departments. We may also sell or otherwise disclose information that we have made anonymous to third parties including business partners and others.
In addition, when you visit the Site, as with many other Web sites, certain information is automatically logged about your visit. This information may include your computer’s Internet protocol (IP) address, which is the number assigned to your computer whenever it is connected to the Internet, your operating system, screen settings, Web browser software, and referring Web site. Sodexo may use this data for the purposes described above under “Use and Disclosure of Information.” Sodexo may make anonymous this information, as well; in which event, Sodexo may use or disclose the information as described above for other anonymous information.

COOKIES

The Site may use “cookies” to enable you to sign in to our Site and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. The Site may use cookies to store your preferences and other information on your computer for security purposes and in order to save you time by eliminating the need repeatedly to enter the same information and to display your personalized content and appropriate advertising on your later visits to the Site. When you visit our Site, we do not collect (or grant permission to third parties to collect) personally identifiable information about your online activities over time and across different web sites or online services.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Site that depend on cookies.

MOBILE APPLICATIONS

In addition to the information described above, we and our third-party service providers may collect additional information when you utilize any of our mobile applications, including the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile applications.
If you utilize any of the location-based services in our mobile applications we and our third-party service providers may collect, use, and share location data, including the real-time geographic location of your device. We use such information to provide and improve location-based products and services. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device.

INFORMATION SECURITY

We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information. We also request that our third-party service providers use commercially reasonable security measures to protect your information from unauthorized access or use. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Statement.

LINKED INTERNET SITES

Sodexo may provide links to external sites as a convenience to visitors to the Site. The inclusion of any link does not imply Sodexo’s endorsement of such external Web site or the products and services offered at such site. Sodexo is not responsible for the privacy practices or the content of such Web sites. Please note that if you link to a third-party site from this Web Site, any information you reveal on that site is not subject to the Sodexo Privacy Statement. Therefore, you should consult the Privacy Statement of each site that you visit.

QUESTIONS AND FEEDBACK

You may provide any questions, comments or concerns about this Privacy Statement by email to Privacy.NorAm@sodexo.com.

E-sign Agreement:

We suggest you read this document and print a copy for your reference.

Note: This Electronic Communication Disclosure (“Disclosure”) applies to any and all communications or disclosures that we are legally required to provide to you in writing in connection with your BitePay and any related products and services (“Communications”). This Disclosure supplements and is to be construed in accordance with the terms contained in the Cardholder Agreement (“Agreement”) you received from MetaBank. The words "we," "us," and "our" refer to MetaBank, the issuer of BitePay. The words "you" and "your" mean you, the individual(s) identified on the Account. As used in this Disclosure, "Account" means theBitePay Account you have with us.

1. Scope of Communications to Be Provided in Electronic Form. When you use a product or service to which this Disclosure applies, you agree that we may provide you with any Communications in electronic format, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below. Your consent to receive electronic communications and transactions includes, but is not limited to : (i) All legal and regulatory disclosures and communications associated with BitePay and any related products and services; (ii) Your Cardholder Agreement; (iii) Notices about a change in the terms of your Cardholder Agreement; ·(iv) Privacy policies and notices; (v)· Error Resolution policies and notices; (vi)Responses to claims filed in connection with your Card Account; and (vii) Notices regarding insufficient funds or negative balances

2. Method of Providing Communications to You in Electronic Form. All Communications that we provide to you in electronic form will be provided by with an app notification or e-mail.

3. How to Withdraw Consent. You may withdraw your consent to receive Communications in electronic form at any time by turning off app notifications. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal. In the meantime, you will continue to receive Communications in electronic form. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.

4. How to Update Your Records. It is your responsibility to provide us with a true, accurate and complete e‐mail address, your contact information, and other information related to this Disclosure and your Account, and to maintain and update promptly any changes in this information. You can update information such as your e‐mail address in the app under your profile.

5. Hardware and Software Requirements. In order to access, view, and retain electronic Communications that we make available to you, you must have the current version of the Bite App on your mobile device.

6. Requesting Paper Copies. We will not send you a paper copy of any Communication, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, contact us by e-mail at bitepay@foundrypayments.com. We may charge you a service charge for the delivery of paper copies of certain Communications provided to you electronically pursuant to this authorization. See the fee schedule in your Agreement for details about this service charge. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.

7. Communications in Writing. All Communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of this Disclosure and any other Communication that is important to you.

8. Federal Law. You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.

9. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

Long Form for BitePay

All fees

Amount

Details

Account Closing Fee

$25.00

Account will be closed if inactive for forty-eight (48) months

 

Check Refund Processing Fee

$15.00

A $15 fee will apply when a refund check is issued

Inactivity

$13.00

You will be charged after you have not completed a transaction using your card for twelve 12 months. This fee will be assessed every 12 months of inactivity, until account is closed or the balance hits $0.

Your funds are eligible for FDIC insurance. Your funds will be held at or transferred to MetaBank, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event MetaBank fails, if specific deposit insurance requirements are met. See fdic.gov/deposit/deposits/prepaid.html for details.

No overdraft/credit feature.

Contact Customer Service by calling 1 888-575-2194, by mail at PO Box 5014., Basking Ridge, NJ 07920, or visit the Bite app or http://bite.sodexo.com/ .

For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

BitePay Cardholder Agreement

CUSTOMER SERVICE CONTACT INFORMATION:

Address:                PO Box 5014, Basking Ridge, NJ 07920
Website:                 http://bite.sodexo.com/
Phone Number:    1 888-575-2194

IMPORTANT NOTICES:

  1. PLEASE READ CAREFULLY. THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION.
  2. ALWAYS KNOW THE EXACT DOLLAR AMOUNT AVAILABLE ON THE CARD.  MERCHANTS MAY NOT HAVE ACCESS TO DETERMINE THE CARD BALANCE.
  3. BY ACCEPTING, SIGNING, OR USING THIS CARD, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT.
  4. BY USING THIS CARD, YOU ARE ALSO AGREEING TO METABANK’S PRIVACY POLICY (ATTACHED). PROGRAM MANAGERS MAY HAVE DIFFERENT PRIVACY PRACTICES, SO IT IS IMPORTANT YOU REVIEW THEIR POLICY AS WELL, IF APPLICABLE.

This Cardholder Agreement (“Agreement”) sets forth the terms and conditions under which the BitePay Card (“Card”) has been issued to you by MetaBank®, National Association. " You" and "your" means the person or persons who have received and are authorized to use the Card as provided for in this Agreement. "We," "us," and " our" mean collectively, MetaBank, a federally-chartered savings bank, member FDIC, and its divisions or assignees, and also includes, unless otherwise indicated, our Program Manager. “ Program Manager” refers to Foundry Payments, who performs certain services related to your Card on MetaBank’s behalf. The Card is nontransferable, and it may be canceled at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference. Your full fee schedule, otherwise known as the “Long Form,” is attached to and considered part of this Agreement.

1. ABOUT YOUR CARD

Your Card is a prepaid card, which allows you to access funds loaded to your Card account.  You should treat your Card with the same care as you would treat cash.  We encourage you to sign your Card when you receive it. This Card is intended for personal, family, or household use and not intended for business purposes. Your Card account does not constitute a checking or savings account and is not connected in any way to any other account you may have.  The Card is not a gift card, nor is it intended to be used for gifting purposes.  The Card is not a credit card.  You will not receive any interest on the funds in your Card account.  We may close your Card or refuse to process any transaction that we believe may violate the terms of this Agreement or represents illegal or fraudulent activity.  You are responsible for notifying us immediately upon any change to your address, phone number, or email address.  If your address changes to a non-US address, we may cancel your Card and return funds to you in accordance with this Agreement. 

2. VERIFYING YOUR CARD

a. Important information for opening a Card account:

To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a Card. 

b. What this means for you: 

When you request a Card, we will ask for your name, street address, date of birth, and other information that will allow us to identify you.  We may also ask to see a copy of your driver’s license or other documents at any time.  You may be limited in use and features until we have been able to successfully verify your identity.

c. Eligibility and Activation: 

To be eligible to use and activate the Card, you represent and warrant to us that: (i) you are at least 18 years of age; (ii) the personal information that you have provided to us is true, correct and complete; (iii) you have read this Agreement and agree to be bound by and comply with its terms.

3. UNAUTHORIZED TRANSACTIONS

a. Contact in Event of Unauthorized Transfer

If you believe your Card has been lost or stolen, call or write Customer Service IMMEDIATELY at the contact information found at the beginning of this Agreement.

b. Your Liability for Unauthorized Transactions

Tell us AT ONCE if you believe your Card has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. Calling Customer Service is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days after you learn of the loss or theft of your Card, you can lose no more than $50 if someone used your Card without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500.
Also, if your electronic history shows transfers that you did not make, including those made by your Card or other means, tell us at once. If you do not tell us within 60 days after the earlier of the date you electronically accessed your account (if the unauthorized transfer could be viewed in your electronic history), or the date we sent the FIRST written history on which the unauthorized transfer appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

c. Your Card may have some additional protections against unauthorized use

Visa Zero Liability policy covers U.S.-issued Visa-branded Cards only and does not apply to ATM transactions, PIN transactions not process by Visa, certain commercial card transactions, or unregistered cards. You must notify us promptly of any unauthorized use. For additional details visit www.visa.com/security.

d. Business Days

For purposes of this Agreement, our business days are Monday through Friday, excluding Federal holidays. Customer Service hours may differ.

4. USING YOUR CARD

a. Accessing and Loading Funds

Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction and applicable fees.  If you use your Card number without presenting your Card (such as for an internet transaction, a mail order or a telephone purchase), the legal effect will be the same as if you used the Card itself. You may use your Card to purchase or lease goods or services wherever your Card is honored as long as you do not exceed the value available in your Card account.
Your Card can also be used to:

You CANNOT use your Card to: (i) exchange your Card for its cash value; (ii) perform any illegal transactions; (iii) use the bank routing number and account number to make a debit transaction with any item processed as a check (these debits will be declined and your payment will not be processed); or (iv) make business-related transactions. In addition, YOU ARE NOT PERMITTED TO EXCEED THE AVAILABLE AMOUNT IN YOUR CARD ACCOUNT THROUGH AN INDIVIDUAL TRANSACTION OR A SERIES OF TRANSACTIONS.  Nevertheless, if a transaction exceeds the balance of the funds available in your Card account, you will remain fully liable to us for the amount of the transaction and agree to pay us promptly for the negative balance. If your Card has a negative balance, any deposits will be used to offset the negative balance.  We may also use any deposit or balance on another Card you have with us to offset a negative balance on this Card.

Loading the Card account: You may add funds to your Card, called “loading,” by: (i) Automated Clearing House ("ACH") loads or (ii) credit card through the Bite app. See the Limits table below for limitations on amount and frequency for different load methods. The only federal payments that may be loaded to your Card via ACH credit are federal payments for the benefit of the primary cardholder.  If you have questions about this requirement, please call Customer Service. We will reject any loads that exceed the maximum balance allowed on your Card.  There are also maximum load restrictions we may place on your Card when aggregated with any other Cards you have.  You agree to present your Card and meet identification requirements to complete load transactions as may be required from time to time.

Split Transactions: If you do not have enough funds available in your Card account, you may be able to instruct the merchant to charge a part of the purchase to the Card and pay the remaining amount with another form of payment.  These are called “split transactions.”  Some merchants do not allow cardholders to split transactions or will only allow you to do a split transaction if you pay the remaining amount in cash.

b. Limits

Load, Withdrawal and Spend Limits*

Load Limitations

Limit

Maximum Card balance at any time

$2,000.00

Total number of times you can reload your Card

 Four (4) times per twenty-four hours, ten (10) times per seven (7) days, Fifteen (15) times per thirty (30) days.   

Maximum ACH credit

$2,000 per transaction

Minimum amount per load using a debit or credit card ]

$5.00 per transaction

* Third parties may impose additional limitations.

5. CONFIDENTIALITY

We may disclose information to third parties about your Card account or the transactions you make:

6. DOCUMENTATION

a. Receipts

You may be able to get a receipt at the time you make any transfer to or from your account using an a point-of-sale terminal. You may need a receipt in order to verify a transaction with us or the merchant.

b. Obtaining Card Balance Information

You may obtain information about the amount of money you have remaining in your Card account by calling Customer Service. This information, along with a 60-day history of account transactions, is also available on our app. You also have the right to obtain a sixty (60) day written history of account transactions by calling or writing Customer Service.

7. TRANSACTIONS AND PREAUTHORIZED TRANSFERS

a. Right to stop payment and procedure for doing so

If you have told usin advance to make regular payments out ofyour Card account, you can stop any of these payments.Call or write to Customer Service with the contact information located at the beginning of this Agreement in time for us to receive your request three business days or more before the payment is scheduled to be made.  If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. 

b. Notice of varying amounts

If these regular payments vary in amount, the person you are paying should tell you, at least 10 days before each payment, when it will be made and how much it will be.

c. Liability for failure to stop payment of preauthorized transfer

If you order us to stopone of these payments three business days ormore before the transfer is scheduled, and wedo not do so, we will be liable for your losses or damages.

d. Our liability for failure to complete transactions

If we do not complete a transaction to or from your Card account on time or in the correct amount according to our Agreement with you, we will be liable for your losses and damages proximately caused by us.  However, there are some exceptions.  We will not be liable, for instance:

  1. If, through no fault of ours, you do not have enough funds available in your Card account to complete the transaction;
  2. If a merchant refuses to accept your Card;
  3. If an ATM where you are making a cash withdrawal does not have enough cash;
  4. If an electronic terminal where you are making a transaction does not operate properly and you knew about the problem when you initiated the transaction; 
  5. If access to your Card has been blocked after you reported your Card or PIN lost or stolen; 
  6. If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
  7. If we have reason to believe the requested transaction is unauthorized;
  8. If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
  9. For any other exception stated in our Agreement with you.

e. ATM Fees

When you use an ATM not owned by us, you may be charged a fee by the ATM operator (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

f. Preauthorized Credits

If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit should tell you every time they send us the money. You can call Customer Service to find out whether or not the deposit has been made.

g. Authorization Holds

With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), your Card may be “preauthorized” for an amount greater than the transaction amount to cover gratuity or incidental expenses.  Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase.  Once the final payment amount is received, the preauthorization amount on hold will be removed.  During this time, you will not have access to preauthorized amounts.  If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds.

8. ADDITIONAL TERMS OF THE AGREEMENT

a. Returns and Refunds

If you are entitled to a refund for any reason for goods or services obtained with your Card, the return and refund will be handled by the merchant.  If the merchant credits your Card, the credit may not be immediately available.  While merchant refunds post as soon as they are received, please note that we have no control over when a merchant sends a credit transaction and the refund may not be available for a number of days after the date the refund transaction occurs.  We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.

b. Card Replacement and Expiration

If you need to replace your Card for any reason, please contact Customer Service. See Long Form for applicable fees.  Please note that your Card has a “Valid Thru” date on the front of the Card. You may not use the Card after the “Valid Thru” date on the front of your Card.  However, even if the “Valid Thru” date has passed, the available funds on your Card do not expire.  You will not be charged a fee for replacement cards that we send due to expiration of the Card.

c. Authorized Users

If you allow another person to use the Card, you will be responsible under this Agreement for all transactions made by that person, regardless of whether you intended to be responsible for all of them, as well as all associated fees and charges, even if any of those transactions, fees or charges caused your balance to go negative.

d. Communications

You agree that we may monitor and record any calls or other communications between us and you. You also agree that we or our service providers may contact you with any contact information you provide to us, including cellular and wireless phone numbers, landline numbers, and email addresses. You also agree that we or our service providers may contact you by using an automated dialing or email system, by text, or artificial or recorded voice. You agree to pay any service charges assessed by your plan provider for communications we send or make to you or that you send or make to us.

9. LEGAL NOTICES

a. English Language Controls

Translations of this Agreement that may have been provided are for your convenience only and may not accurately reflect the original English meaning.  The meanings of terms, conditions, and representations herein are subject to definitions and interpretations in the English language.

b. Account Closure

You may close your Card at any time by contacting Customer Service.  Your request for Card closure will not affect any of our rights or your obligations arising under this Agreement prior to the request.  Should your Card account be closed, we will issue you a credit for any unpaid balances, subject to fees as disclosed in the Long Form. We reserve the right to close your Card account should you complete or attempt to complete any of the prohibited actions in this Agreement.

c. Assignability

You may not assign or transfer your Card or your obligations under this Agreement. We may, however, transfer or assign our rights under this Agreement, including any balances in your Card account. If we assign our rights, you will get a notification from us.

d. Legal Process

Regardless of where or how we are served, we will comply with any state or federal legal process, including, without limitation, any writ of attachment, adverse claim, execution, garnishment, tax levy, restraining order, subpoena or warrant we believe to be valid relating to you or your Card. You agree that we will honor legal process that is served personally, by mail, or by facsimile transmission at any of our offices (including locations other than where the funds, records or property sought is held), even if the law requires personal delivery at the office where your Card account records are maintained. You agree that we will have no liability to you for honoring any such legal process.  You also agree that we will have no obligation to assert on your behalf any applicable exemptions to execution or attachment under any applicable state or federal law.  We will enforce a right of security interest against any of your Card accounts in order to reimburse us for our fees and expenses, including attorneys’ fees, court costs and expenses, in complying with legal process.  We may refuse to permit withdrawals or transfers from your account until such legal process is satisfied or dismissed, even if such action results in insufficient funds to satisfy an obligation you may have incurred.  We may deduct such expenses from your Card account or any other account you may have with us without prior notice to you, or we may bill you directly for such expenses and fees.  You agree to release and indemnify, defend and hold us harmless from all actions, claims, liabilities, losses, costs and damages including, without limitation, attorneys’ fees, associated with our compliance with any legal process.  When we receive an order instructing us to restrict access to funds in a Card account, we may remove the funds from the account and maintain them separately.

e. Other Terms

You will be notified of any change to this Agreement in the manner required by applicable law prior to the effective date of the change.  However, if the change is made for security purposes, we can implement such change without prior notice. We do not waive our rights by delaying or failing to exercise them at any time (for example, assessing a fee less than described, or not all, for any reason does not waive our right to begin charging the fee as set forth in this Agreement without notice).  If any provision of this Agreement is determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement will not be affected.  This Agreement will be governed by the law of the state of South Dakota except to the extent governed by federal law.  Should your Card have a remaining balance after a certain period of inactivity, we may be required to remit the remaining funds to the appropriate state agency.

10. JURY TRIAL WAIVER

YOU AND WE ACKNOWLEDGE THAT THE RIGHT TO TRIAL BY JURY IS A CONSTITUTIONAL RIGHT BUT MAY BE WAIVED IN CERTAIN CIRCUMSTANCES.  TO THE EXTENT PERMITTED BY LAW, YOU AND WE KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF LITIGATION ARISING OUT OF OR RELATED TO THIS AGREEMENT.  THIS JURY TRIAL WAIVER WILL NOT AFFECT OR BE INTERPRETED AS MODIFYING IN ANY FASHION THE ARBITRATION CLAUSE SET FORTH IN THE FOLLOWING SECTION, WHICH CONTAINS ITS OWN JURY TRIAL WAIVER.

11. ARBITRATION CLAUSE

We have put this Arbitration Clause in question and answer form to make it easier to follow. However, this Arbitration Clause is part of this Agreement and is legally binding. For purposes of this section, our “Notice Address” is: MetaBank, National Association, Attn: Customer Service, 5501 S Broadband Ln, Sioux Falls, SD 57108.

Background and Scope.

Question

Short Answer

Further Detail

What is arbitration?

An alternative to court

In arbitration, a third party arbitrator (“Arbitrator”) solves Disputes in an informal hearing.

Is it different from court and jury trials?

Yes

The hearing is private. There is no jury. It is usually less formal, faster and less expensive than a lawsuit. Pre-hearing fact finding is limited. Appeals are limited. Courts rarely overturn arbitration awards.

Can you opt-out of this Arbitration Clause?

Yes, within 60 days

If you do not want this Arbitration Clause to apply, you must send us a signed notice within 60 calendar days after you purchase the Card. You must send the notice in writing (and not electronically) to our Notice Address. Provide your name, address and Card number. State that you “opt out” of the Arbitration Clause.

What is this Arbitration Clause about?

The parties' agreement to arbitrate Disputes

Unless prohibited by applicable law and unless you opt out, you and we agree that you or we may elect to arbitrate or require arbitration of any "Dispute" as defined below.

Who does the Arbitration Clause cover?

You, us and certain "Related Parties"

This Arbitration Clause governs you and us. It also covers certain "Related Parties": (1) our parents, subsidiaries and affiliates; (2) our employees, directors, officers, shareholders, members and representatives; and (3) any person or company that is involved in a Dispute you pursue at the same time you pursue a related Dispute with us.

What Disputes does the Arbitration Clause cover?

All Disputes (except certain Disputes about this Arbitration Clause)

This Arbitration Clause governs all “Disputes” that would usually be decided in court and are between us (or any Related Party) and you. In this Arbitration Clause, the word “Disputes” has the broadest reasonable meaning. It includes all claims even indirectly related to your Card or this Agreement. It includes claims related to the validity in general of this Agreement. However, it does not include disputes about the validity, coverage or scope of this Arbitration Clause or any part of this Arbitration Clause. (This includes a Dispute about the rule against class arbitration.) All such disputes are for a court and not an Arbitrator to decide.

Who handles the arbitration?

Usually AAA or JAMS

Arbitrations are conducted under this Arbitration Clause and the rules of the arbitration administrator in effect when the arbitration is started. However, arbitration rules that conflict with this Arbitration Clause do not apply. The arbitration administrator will be either:

  • The American Arbitration Association ("AAA"), 1633 Broadway, 10th Floor, New York, NY 10019, www.adr.org.
  • JAMS, 620 Eighth Avenue, 34th Floor, New York, NY 10018, www.jamsadr.com
  • Any other company picked by agreement of the parties.

If all the above options are unavailable, a court will pick the administrator. No arbitration may be administered without our consent by any administrator that would permit a class arbitration under this Arbitration Clause. The arbitrator will be selected under the administrator's rules. However, the arbitrator must be a lawyer with at least ten years of experience or a retired judge unless you and we otherwise agree.

Can Disputes be litigated?

Sometimes

Either party may bring a lawsuit if the other party does not demand arbitration. We will not demand arbitration of any lawsuit you bring as an individual action in small-claims court.  However, we may demand arbitration of any appeal of a small-claims decision or any small-claims action brought on a class basis.

Are you giving up any rights?

Yes

For Disputes subject to this Arbitration Clause, you give up your right to:

  1. Have juries decide Disputes.
  2. Have courts, other than small-claims courts, decide Disputes.
  3. Serve as a private attorney general or in a representative capacity.
  4. Join a Dispute you have with a dispute by other consumers.
  5. Bring or be a class member in a class action or class arbitration.

We also give up the right to a jury trial and to have courts decide Disputes you wish to arbitrate.

Can you or another consumer start a class arbitration?

No

The Arbitrator is not allowed to handle any Dispute on a class or representative basis. All Disputes subject to this Arbitration Clause must be decided in an individual arbitration or an individual small-claims action. This Arbitration Clause will be void if a court rules that the Arbitrator can decide a Dispute on a class basis and the court's ruling is not reversed on appeal.

What law applies?

The Federal Arbitration Act (“FAA”)

This Agreement and the Cards involve interstate commerce. Thus, the FAA governs this Arbitration Clause. The Arbitrator must apply substantive law consistent with the FAA. The Arbitrator must honor statutes of limitation and privilege rights. Punitive damages are governed by the constitutional standards that apply in judicial proceedings.

Will anything I do make this Arbitration Clause ineffective?

No

This Arbitration Clause stays in force even if: (1) you or we end this Agreement; or (2) we transfer or assign our rights under this Agreement.

Process.

What must a party do before starting a lawsuit or arbitration?

Send a written Dispute notice and work to resolve the Dispute

Before starting a lawsuit or arbitration, the complaining party must give the other party written notice of the Dispute. The notice must explain in reasonable detail the nature of the Dispute and any supporting facts. If you are the complaining party, you must send the notice in writing (and not electronically) to our Notice Address. You or an attorney you have personally hired must sign the notice and must provide the Card number and a phone number where you (or your attorney) can be reached. A letter from us to you will serve as our written notice of a Dispute. Once a Dispute notice is sent, the complaining party must give the other party a reasonable opportunity over the next 30 days to resolve the Dispute on an individual basis.

How does an arbitration start?

Mailing a notice

If the parties do not reach an agreement to resolve the Dispute within 30 days after notice of the Dispute is received, the complaining party may commence a lawsuit or an arbitration, subject to the terms of this Arbitration Clause. To start an arbitration, the complaining party picks the administrator and follows the administrator's rules. If one party begins or threatens a lawsuit, the other party can demand arbitration. This demand can be made in court papers. It can be made if a party begins a lawsuit on an individual basis and then tries to pursue a class action. Once an arbitration demand is made, no lawsuit can be brought and any existing lawsuit must stop.

Will any hearing be held nearby?

Yes

The Arbitrator may decide that an in-person hearing is unnecessary and that he or she can resolve a Dispute based on written filings and/or a conference call. However, any in-person arbitration hearing must be held at a place reasonably convenient to you.

What about appeals?

Very limited

Appeal rights under the FAA are very limited. The Arbitrator’s award will be final and binding. Any appropriate court may enter judgment upon the arbitrator's award.

Arbitration Fees and Awards.

Who bears arbitration fees?

Usually, we do.

We will pay all filing, administrative, hearing and Arbitrator fees if you act in good faith, cannot get a waiver of such fees and ask us to pay.

When will we cover your legal fees and costs?

If you win

If you win an arbitration, we will pay the reasonable fees and costs for your attorneys, experts and witnesses. We will also pay these amounts if required under applicable law or the administrator's rules or if payment is required to enforce this Arbitration Clause. The Arbitrator shall not limit his or her award of these amounts because your Dispute is for a small amount.

Will you ever owe us for arbitration or attorneys' fees?

Only for bad faith

The Arbitrator can require you to pay our fees if (and only if): (1) the Arbitrator finds that you have acted in bad faith (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)); and (2) this power does not make this Arbitration Clause invalid.

Can an award be explained?

Yes

A party may request details from the Arbitrator, within 14 days of the ruling.  Upon such request, the Arbitrator will explain the ruling in writing.

Prepaid card is issued by MetaBank, National Association, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
© 2020 MetaBank, National Association
Document ID:

FACTS

WHAT DOES METABANK®, NATIONAL ASSOCIATION DO WITH YOUR PERSONAL INFORMATION?

 

 

Why?

Financial companies choose how they share your personal information.  Federal law gives consumers the right to limit some but not all sharing.  Federal law also requires us to tell you how we collect, share, and protect your personal information.  Please read this notice carefully to understand what we do.

 

 

What?

The types of personal information we collect and share depend on the product or service you have with us.  This information can include:

  • Social Security number and Income
  • Account balances and Transaction history
  • Credit history and Assets

When you are no longer our customer, we continue to share your information as described in this notice.

 

 

How?

All financial companies need to share customers’ personal information to run their everyday business.  In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons MetaBank®, National Association (“MetaBank”) chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does MetaBank share?

Can you limit this sharing?

For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes - to offer our products and services to you

Yes

No

For joint marketing with other financial companies

Yes

No

For our affiliates' everyday business purposes- Information about your transactions and experiences

No

We do not share

For our affiliates' everyday business purposes- Information about your creditworthiness

No

We do not share

For our affiliates to market to you

No

We do not share

For nonaffiliates to market to you

No

We do not share

 

Questions?

Go to www.metabank.com.

  1. How do I sign up for BitePay?
    You can sign up through the Bite+ mobile app.  Once you sign-up, you will receive 2 emails, one with your activation code and a second with a link to activate your card.  Simply type in your activation code and you will see you BitePay card details.   
  2. How do I add BitePay to my mobile wallet?
    Once the activation is completed, you can add your card to your mobile wallet be entering or scanning in the card number, expiration date and CVV details contained in your activation notice.  Don’t worry – your activation link will still be there if you didn’t add to wallet right away.  Just be sure to retain your code.
  3. How do I use BitePay?
    BitePay is accepted at your Sodexo dining and retail locations on campus using your mobile wallet (Apple, Google or Samsung) at the location’s existing credit card terminal.
  4. How do I check my balance?
    You can check your balance anytime on the Bite+ app. 
  5. How do I add money to my BitePay account? 
    There are multiple ways to add funds to your account.  You can add funds on the app using a bank account or credit card, or through the app you can send an invite to a parent, grandparent, friend, aunt, anyone willing to help you enjoy the benefits of BitePay.  
  6. What is the maximum card balance?
    The card balance cannot exceed $2,000. 
  7. Are there any service fees?

Account Closing Fee 

$25.00 

Account will be closed if inactive for forty-eight (48) months 

 

Check Refund Processing Fee 

$15.00 

A $15 fee will apply when a refund check is issued 

Inactivity 

$13.00 

You will be charged after you have not completed a transaction using your card for twelve 12 months. 

  1. Can I use my card at an ATM? 
    Your BitePay account does not have ATM access.  
  2. Does my card expire?
    Your card expires on the date printed on your card activation e-mail. Once that expiration date is reached, your card will no longer be usable and the funds will not be accessible. We strongly recommend that you use your card well ahead of the expiration date. 
  3. How do I use my card?
    You may use your BitePay account at specific locations that are detailed in the app. Each time you use your card, the purchase amount is automatically deducted from your card balance. Before you go shopping, you’ll need to know how much money you have available. Merchants cannot tell you how much money you have remaining on the card. 
  4. Is BitePay the same as my school’s meal plan?
    No, BitePay is a stand-alone stored value account that allows you to pay online if you do not have a school meal plan or you want to use another cash source. There is no connectivity between the institution’s meal plan and BitePay
  5. Do I need BitePay to use Bite?
    If you do not have a meal plan, you will need BitePay, as we do not currently accept credit card transactions inside of Bite.
  6. Who holds the funds for BitePay?
    The funds for BitePay are held through MetaBank, and you can close your account/withdraw remaining balances in accordance with the aforementioned service fees, terms, and conditions.  

Thank you for signing up.

We’ll let you know when the new Bite app is ready for you to download, set up and get started earning rewards.